Managed IT services Pennsylvania

Let’s talk about IT

Are you frustrated with your IT support?

Running a business is supposed to be exciting, right? But here you are, stuck with slow computers, scary security warnings, and tech support that's always a day late and a dollar short.

You have enough on your plate without having to worry about whether your data is safe or if your systems can keep up. And it's disheartening when you can't count on your IT provider to solve these problems.

Every minute lost to IT issues is a minute stolen from your business's growth and you deserve better. You deserve an IT partner who listens and acts with your business's best interest at heart.

Enter UDNI

A team of experts you can trust to handle all your IT concerns

Imagine a world where your IT problems are solved before they even surface. That's what we do for Pennsylvania's small to mid-sized businesses.

With an average response time of 15 mins and >90% first contact resolution, our clients often tell amazing stories of how our services have transformed their business operations.

We've helped SMBs by providing efficient, reliable IT solutions while prioritizing their security. If you're looking for a partner who genuinely cares about your business, that's US!

Schedule a consultation

15-minute response time

>90% first-contact resolution

<10% tickets reopened

96-minute resolution time

Check out some amazing testimonials from our clients...

“UDNI has adopted a true sense of the importance of the interactions between our regulated industry business-critical toolsets, our IT systems, the security therein, and the continuity thereof in our day-to-day operations.”

Frederick Accounting PC

“UDNI helped us update our technology so that we feel safer as we try to traverse today’s turbulent cyber threat landscape with UDNI at the wheel. “

The DelGrosso Family of Companies

“The team at UDNI is relentless in pursuit of following the NIST Cybersecurity Standards best practices to help us deliver on our mission to our customers“

Bedford Reinforced Plastics

Why UDNI?

12 reasons to choose UDNI

If you’re a business owner in Pennsylvania searching for reliable IT support and security solutions, look no further. Let’s show you what makes us the best choice!

Local presence with global reach

You get the personalized touch of a local Altoona company combined with the resources of a national firm, perfect for the Pittsburgh, Baltimore and Pennsylvania markets.

Free on-site consultation

We'll come to our business location for a free, no-obligation consultation, to understand your needs and develop a customized IT strategy that fits your business goals.

15-minute average response time

We respond to your IT issues in less than 15 minutes, minimizing downtime and keeping your operations running smoothly.

96-minute average issue resolution

We resolve most issues within 96 minutes, ensuring quick and efficient solutions to keep your business on track.

90% first-contact resolution rate

Our helpdesk resolves 90% of issues on the first contact, ensuring your business stays productive and efficient.

Less than 10% of tickets are reopened

Because we are committed to getting it right the first time, when we fix an issue, it stays fixed. Only a very small percentage of tickets have needed to be revisited.

Quarterly IT strategy reviews

We guarantee quarterly business reviews to ensure your IT aligns with your business goals, keeping your strategy on track.

Smooth cloud migration guarantee

Experience seamless cloud migration with minimal downtime. If we fall short, we cover recovery costs and offer you a service credit.

No long-term contracts required

Enjoy flexibility with no long-term contracts. Cancel anytime with a 30-day notice for added peace of mind.

Buy-out guarantee for transition ease

Unhappy with your current IT provider? We handle the contract termination and offer a smooth transition to our services.

Comprehensive cybersecurity training

We provide thorough cybersecurity training to minimize risks. If needed, we offer personalized phishing simulations to enhance preparedness.

Extended support hours available

Access our IT support beyond standard business hours for an additional fee, so you can get timely assistance whenever needed.

Get in touch

Who we serve

We are a perfect fit if you are a small to medium business that

Has anywhere between 10-50 employees

Is located in Pittsburgh, Baltimore or elsewhere in Pennsylvania

In the manufacturing, healthcare, finance, legal or any other sector...

Values reliability, security, and expertise

Needs proactive IT and cybersecurity solutions

A note from our CEO

Let's secure your IT future together

Hi, there. I know firsthand how tough it can be to juggle all your IT needs while running a business. As someone who’s been in your shoes, I understand how crucial it is to have reliable, secure, and efficient technology.

That’s why our team is dedicated to providing the expert support you need to succeed. Our comprehensive services and unique guarantees are designed to help your business thrive.

I’m personally inviting you to see what we can do for you. Reach out now and let us show you the difference we can make.