Remote IT Support Services in Altoona, PA

UDNI is your go-to for prompt IT support

Based in Altoona, Pennsylvania, we offer remote IT services to businesses across the nation. Our team of experts provides reliable, secure IT solutions tailored to your needs.

Here’s how we do it:

We start with a free on-site consultation to help us understand your needs and develop a customized IT strategy that aligns with your business goals.

Our team will visit your location for the initial setup of your tech infrastructure, ensuring everything runs smoothly with no need for frequent on-site visits.

Our remote capabilities allow us to serve businesses nationwide. We’ll handle your IT needs remotely, and in the rare event that an on-site visit is necessary, we’ll be there to help.

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What we promise

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Don't just take our word for it..

Hear what our clients have to say about our exceptional IT support services:

“UDNI has adopted a true sense of the importance of the interactions between our regulated industry business-critical toolsets, our IT systems, the security therein, and the continuity thereof in our day-to-day operations.”

Frederick Accounting PC

“UDNI helped us update our technology so that we feel safer as we try to traverse today’s turbulent cyber threat landscape with UDNI at the wheel. “

The DelGrosso Family of Companies

“The team at UDNI is relentless in pursuit of following the NIST Cybersecurity Standards best practices to help us deliver on our mission to our customers“

Bedford Reinforced Plastics

What we offer

Our list of remote IT service offerings

IT Infrastructure Services

Our IT infrastructure services ensure your business operates smoothly and securely, no matter where you are. We design, implement, and manage robust IT systems that support your strategic goals. With our expert team handling your IT infrastructure, you can focus on your core business while enjoying seamless operations and enhanced security.

Managed IT Services

Our managed IT services are designed to maximize efficiency and security. We offer continuous monitoring, proactive maintenance, and rapid response to any issues. This ensures your technology runs at peak performance, reducing downtime and increasing productivity. Let us handle your IT needs remotely, so you can concentrate on growing your business.

Professional IT Services

Every business has unique IT needs. Our professional IT services are customized to meet your specific requirements. From IT audits and compliance to software optimization and business continuity planning, we provide solutions that align with your business goals. Our remote services ensure you get the expertise you need without the hassle of frequent on-site visits.

IT Security Services

The security of your business is paramount to us. Our IT security services offer comprehensive protection against cyber threats. We provide intrusion detection and prevention, multi-factor authentication, managed detection and response, and more. Our remote security solutions are designed to safeguard your business, giving you peace of mind knowing your data and systems are secure.

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Why UDNI?

12 reasons to choose UDNI

If you’re a business owner in Pennsylvania searching for reliable IT support and security solutions, look no further. Let’s show you what makes us the best choice!

Local presence with global reach

You get the personalized touch of a local Altoona company combined with the resources of a national firm, perfect for the Pittsburgh, Baltimore and Pennsylvania markets.

Free on-site consultation

We'll come to our business location for a free, no-obligation consultation, to understand your needs and develop a customized IT strategy that fits your business goals.

15-minute average response time

We respond to your IT issues in less than 15 minutes, minimizing downtime and keeping your operations running smoothly.

96-minute average issue resolution

We resolve most issues within 96 minutes, ensuring quick and efficient solutions to keep your business on track.

90% first-contact resolution rate

Our helpdesk resolves 90% of issues on the first contact, ensuring your business stays productive and efficient.

Less than 10% of tickets are reopened

Because we are committed to getting it right the first time, when we fix an issue, it stays fixed. Only a very small percentage of tickets have needed to be revisited.

Quarterly IT strategy reviews

We guarantee quarterly business reviews to ensure your IT aligns with your business goals, keeping your strategy on track.

Smooth cloud migration guarantee

Experience seamless cloud migration with minimal downtime. If we fall short, we cover recovery costs and offer you a service credit.

No long-term contracts required

Enjoy flexibility with no long-term contracts. Cancel anytime with a 30-day notice for added peace of mind.

Buy-out guarantee for transition ease

Unhappy with your current IT provider? We handle the contract termination and offer a smooth transition to our services.

Comprehensive cybersecurity training

We provide thorough cybersecurity training to minimize risks. If needed, we offer personalized phishing simulations to enhance preparedness.

Extended support hours available

Access our IT support beyond standard business hours for an additional fee, so you can get timely assistance whenever needed.

Access immediate IT support, regardless of your location

Tired of waiting long hours when you need urgent IT support?

15-minute response time

>90% first-contact resolution